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Frequently Asked Questions
  • What is DigiVault?

In 2005, Digerati partnered with an organisation and produced 'DigiVault'. Digivault is a fully automated 'Offsite' backup solution which will allow you to backup your important data and restore it when / wherever you need it. This was sold to ECONET Ltd in 2007.

What makes DigiVault different to a number of similar products is that the client software will operate on, and backup, all mainstream operating systems directly.

  • How does the DigiVault Online Backup Service work?

The client software installed on your computer will compress and encrypt your data. The software will then copy the data to our backup servers. As all data is encrypted before it is sent to our servers, you can be safe in the knowledge that no-one will be able to access it.

  • Which operating systems are supported?

DigiVault currently supports the following operating systems:

  • Microsoft Windows 95 / 98 / ME / NT / 2000 / XP & 2003
  • Apple Mac OS X v10.x
  • Linux Kernel 2.2 or later (i.e. Red Hat Linux 6.0)
  • Novell Netware 5.1 or later
  • All other operating systems that support Java2 SDK Standard Edition, v1.3.1 or later (e.g. FreeBSD, SCO Unix, IBM AIX, HP-UX)

We also support a number of databases including:

  • Microsoft SQL Server 7.0 & 2000
  • Microsoft Exchange Server 2000 & 2003
  • IBM Lotus Domino / Notes 5.0 or later
  • Oracle 8i or later
  • MySQL 3.23.42 or later
  • How much does the DigiVault service cost?

To ensure that DigiVault meets your requirements in full, please contact us on +64 4 801 8202 or, alternatively, please complete the contact us form.

  • How can I be sure that no-one, including DigiVault, has access to my data?

All data is encrypted using a 128-bit encryption 'key', and then compressed, before it is sent to our servers. The encrypted files are unreadable to anyone, including DigiVault, without the key. You are the only person who can decrypt the backup files to reveal the original contents.

For additional security, as a user of DigiVault, you are able to restrict online access to your data to a pre-defined list of IP addresses.

  • What is 'encryption' ?

Encryption is the process of scrambling data, with a mathematical formula (or algorithm), so that it becomes unreadable by unauthorised users. There are many modes and algorithms available to encrypt data. DigiVault supports the following:

  • TwoFish
  • Triple DES
  • Advanced Encryption Standard (AES)
  • Electronic Cook Book (ECB)
  • Cipher Block Chaining (CBC)
  • How long will it take to backup my data?

Unfortunately, it's impossible to say as there are so many factors involved. Depending on the speed of your internet connection and the size of your backup, your initial backup may take several hours. Many people with large backup sizes and slower Internet connections will often run their first backup over the weekend. Once the first backup is complete, each subsequent backup, using 'In-File Delta Technology', is usually a small amount of data that can be backed up in just a few minutes.

  • What is 'In-File Delta Technology'?

In-File Delta Technology is a utility which has the intelligence to compare two versions of the same file. DigiVault then backs up only the changes to that file, resulting in faster back up times.

  • What happens if I loose my 'encryption key'?

At DigiVault, security is of utmost importance. Therefore, if you misplace your 'encryption key' we will be unable to restore any of your data stored on our servers.

  • I have a firewall, will I be able to use DigiVault?

Yes, our system uses popular web protocols, such as HTTP & HTTPS. Basically, if you're able to connect to the internet then you will be able to connect to our system.

  • What about Open Files?

Data should not be backed up while it is open by an application. When an application is
running, modified data is stored in the computers memory until saved. By default, most backup software will not backup the contents of the systems memory. This could lead to data inconsistency that can finally result in the data being unusable.

The correct way to backup data is to shutdown the application before running a backup job (unless hot backup is supported). This will ensure that the file contains all of the correct data and you're backing up useful data.

If you require additional information or pricing details please contact us.